2-YEAR ON-SITE WARRANTY

Warranty & Terms of Service

We stand behind every machine we sell. Our warranty is designed to provide dependable support, clear service processes and reliable after-sales assistance.

2-Year Coverage On-site warranty included
On-Site Service Support at your location
48hr Processing Replacement dispatch timeline
Dedicated Support Technical assistance available
01
WARRANTY PROCESS

Warranty Claims & Diagnostics

If you experience a hardware issue with your Desktop Company system, our support team will first help diagnose the issue and determine the appropriate solution.

Hardware issues after the initial 10-day period are assessed through remote or on-site support.

Replacement is provided only after a technician verifies that a genuine replacement is required.

After 10 days, reverse pickup and replacement shipping costs are borne by the customer.

02
REPLACEMENT PROCESS

Replacement Timelines

Once an issue has been approved for replacement, the replacement process is handled according to the following timelines.

01
Issue Approved

Once the issue is verified and approved, replacement processing begins.

02
Tracking Information

Tracking details are provided within approximately 24–48 business hours after an approved issue.

03
Replacement Dispatch

The replacement unit is dispatched with tracking within 48 business hours after the returned unit is physically received.

03
RETURN & TRANSIT

Packaging & Transit Damage

Proper packaging is important when returning a system for inspection, service or replacement.

Keep the original packaging

Original packaging is mandatory for returns and replacements. Transit damage caused by inadequate packaging may be the customer's responsibility.

We recommend keeping the original box and protective packaging throughout the warranty period.
04
SOFTWARE POLICY

OS, Software & Antivirus

The warranty primarily covers the hardware supplied with your Desktop Company system. Software-related issues caused by user activity may fall outside warranty coverage.

Third-party antivirus software is not included.

Software failures, OS crashes, viruses and malware caused by customer activity or unverified downloads are not covered.

Unauthorized software or system alterations may also fall outside warranty coverage.

Security Recommendation

Keep Windows updated and avoid downloading software from unverified sources.

05
ADDITIONAL SERVICES

Hardware Setup & Technical Assistance

Desktop Company systems are supplied as standard plug-and-play machines with the required basic setup information.

Standard Setup

Basic plug-and-play setup is provided with the system.

Additional Configuration

Third-party software, installation and additional configuration may incur service charges.

DESKTOP COMPANY SUPPORT

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